Customer Guidelines
Simple guidelines to ensure a smooth, efficient service and consistently great results for every Crew & Cleaning visit.
At Crew & Cleaning, our goal is to deliver consistent, high-quality cleaning services while ensuring a smooth experience for our clients and our team. The guidelines below help us maintain efficiency, safety, and excellent results for every service.
If you have questions about any item, reach out before your appointment and we’ll be happy to help.
Before Your Cleaning Appointment
Secure pets
Please secure pets in a safe area before our team arrives.
Clear key areas
Clear floors and surfaces of personal items when possible to allow thorough cleaning.
Share special requests
Let us know in advance about fragile items, priority areas, or add-ons.
Ensure access
Confirm access details so we can start on time and stay efficient.
Access to the Property
Clients are responsible for providing safe and timely access to the property. This may include door codes, lockboxes, or being present during the scheduled service window.
Safety and Security
- Please notify us of any safety concerns, alarms, pets, or restricted areas.
- We recommend securing valuables and sensitive documents before the service.
- Our team follows professional safety standards and uses approved cleaning products.
During the Cleaning
To ensure efficiency, we recommend limiting interruptions while our team is working. If you need to communicate with us during the service, please do so respectfully and clearly.
After the Cleaning
- We encourage you to review the service shortly after completion.
- If you have any concerns, please contact us within 24 hours so we can address them promptly.
- Your feedback helps us continuously improve our services.
Service Scope
Our cleaning services are based on the selected service type. Tasks outside the agreed scope may require additional time or pricing. Please contact us in advance for add-ons or special requests.
Scheduling, Cancellations, and Rescheduling
- Please provide at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations may be subject to a fee.
- Recurring services follow the agreed schedule unless updated in writing.
Payment Policy
Payment is due as agreed at the time of booking. Accepted payment methods will be communicated during scheduling. Invoices must be settled promptly to avoid service interruptions.
Eco-Friendly and Special Requests
Green cleaning options and special instructions are available upon request. Please inform us before your appointment so we can prepare accordingly.
Respect and Professional Conduct
We maintain a respectful and professional environment. Any inappropriate behavior toward our team may result in service termination.
Contact Us
If you have questions about these guidelines or need assistance, please contact us:
Crew & Cleaning
Phone: (407) 530-6996
Email: contactcrewcleaning@gmail.com
